Steaming Pet Hairbrush

Currently, we accept Cash on Delivery (COD) as our payment method. You can pay for your order in cash when it is delivered to your doorstep.

Once your order is shipped, you will receive a tracking link via email or SMS. You can:

• Click on the tracking link to check real-time updates.
• Contact us via WhatsApp: 9641190441 or Email: nestbuddy.shop@gmail.com for assistance.

We want you to be completely satisfied with your purchase. If you need to return an item, here’s how it works:

• Return Window: You can request a return within 7 days of delivery.
• Condition: The item must be unused, undamaged, and in its original packaging.
• Process: Contact us via WhatsApp or Email, and we’ll guide you through the return procedure.
• Refund/Replacement: Once we receive and inspect the product, we will process a refund or replacement as per your request.

(Note: Some products may not be eligible for return due to hygiene or safety reasons. Please check product details before ordering.)

Yes, all products listed on our website are 100% authentic and carefully sourced. We source our products directly from authorized distributors and manufacturers to ensure the highest quality and originality. Every item goes through quality checks before being made available for purchase. Customer satisfaction is our priority, and we strive to deliver only genuine, high-quality products.

We take every precaution to ensure safe packaging and delivery. However, if your item arrives damaged, please report the issue immediately by following these steps:

• Take clear photos and videos at the time of receiving the package, including the unopened box, unboxing process, and the damaged item.
• Contact us via WhatsApp: 9641190441 or Email: nestbuddy.shop@gmail.com with the necessary details and media evidence.
• After verification, we will arrange for a replacement or refund, depending on the situation.

For a smooth resolution, please ensure that the original packaging is retained until the issue is resolved.

We process orders quickly to ensure timely delivery. If you need to modify or cancel your order, please contact us immediately after placing it via WhatsApp: 9641190441 or Email: nestbuddy.shop@gmail.com.

• Order Modification: Changes such as address updates or product replacements may be possible only if the order has not been processed for shipment.
• Order Cancellation: Cancellations are allowed before the order is shipped. Once shipped, cancellation is not possible.

For any assistance, reach out to us as soon as possible, and we’ll do our best to accommodate your request.

Our customer support team is available 24/7 to assist you. You can reach us through:

• WhatsApp: 9641190441 – Get quick support anytime.
• Email: nestbuddy.shop@gmail.com – For detailed inquiries or concerns.

We’re here to help with any questions, concerns, or feedback you may have. Your satisfaction is our priority.

Warranty availability depends on the product. Some items may come with a warranty, while others may not.

For warranty-related inquiries:

• Check the product description for warranty details.
• If a warranty is provided, we will assist you with the process.
• For any questions, contact us via WhatsApp: 9641190441 or Email: nestbuddy.shop@gmail.com.

We’re here to help if you need any assistance with warranty claims.

Delivery times vary based on your location. Typically, orders are delivered within 5 to 10 business days after confirmation.

• Order Processing: Once you place an order, we confirm it via call and process it within 24 hours.
• Shipping Time: After processing, delivery usually takes 5-10 business days, depending on your location.

You will receive a tracking link once your order is shipped. If you have any questions, feel free to contact us via WhatsApp: 9641190441 or Email: nestbuddy.shop@gmail.com.

We offer refunds only in specific cases, such as receiving a damaged, defective, or incorrect item.

To request a refund:

• Report the issue immediately upon receiving the item.
• Take clear photos and videos of the unopened package, during unboxing, and the damaged/incorrect item.
• Contact us via WhatsApp: 9641190441 or Email: nestbuddy.shop@gmail.com with the required details.

Refunds will be processed after verifying the issue. Please note that refunds are not applicable for change of mind or incorrect orders placed by the customer.